Shipping & Returns

We currently offer three UK mainland delivery options, please note that the estimated delivery times only apply to items that are in stock. We endeavour to dispatch your order within 24 hours.

Standard Delivery:

Royal Mail Tracked 48 hrs £3.95
All standard deliveries are typically sent using Royal Mail Tracked 48 hrs and are typically charged at £3.95.

Next Day Delivery:

Royal Mail Tracked 24 hrs £5.95
Royal Mail Tracked 24 hrs is delivered Monday-Saturday (excluding Bank Holidays).

Express Delivery:

DHL Domestic Express £9.95
DHL Domestic Express is a fully tracked courier service, delivery will take place between 8am and 6pm Monday to Friday (excluding Bank Holidays).

For our Next Day delivery service, the following conditions apply:

1. Orders must reach our office by 12 noon the preceding day. Orders received after 12 noon may still be eligible for next day delivery although this is not always possible.
2. Orders received after 12 noon on Friday, Saturday or Sunday will be delivered on the following Tuesday.
3. We endeavour to stock all products, however at busy times of the year and occasionally due to suppliers, there may be times when we are out of stock of a product and this will be indicated on the product page with an option to “Pre-order”. Pre-ordered ptoducts will be shipped as soon a stock is received at our warehouse.
4. All deliveries must be signed for by an adult over 18 years of age. If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature – a card will be left at your address stating where the parcel has been left.
5. Parcels can be left safe without a signature in a safe place, if requested, but our carriers and Elgenia Health Ltd, will no longer be liable for damaged or missing parcels.
6. Next day delivery is only available in mainland UK.

We cannot guarantee next day delivery however we will endeavour to reach this target and rarely experience any difficulties. In the event an item is not delivered we shall not be liable to refund the delivery charges.

Signature

Carrier deliveries may require a signature unless we are requested to leave the parcel safe – in this instance as soon as the driver has left the parcel it becomes your responsibility and we are not liable for either damage or missing parcels.

Applicable to some UK deliveries

If there is no one at the address the carriers may attempt delivery to a neighbour. This is an option that can be selected via the courier prior to delivery. If a parcel is delivered to a neighbour a card will be left at your address stating where the parcel has been left. If you do not want your parcel left with a neighbour please indicate this via the couriers website and leave a signed note explaining where the delivery may be left. 

This is done at your own risk. If it is not possible to do this, the parcel will be returned to your local branch for collection by you. A second delivery attempt is available upon your contacting the carrier within 5 working days of receiving the card and arranging this, after this the parcel will be returned to Elgenia Health Ltd, where a subsequent redelivery will be chargeable to you.

International Deliveries

International shipping costs are an estimate only and are calculated at final checkout based on the value and destination of your goods. We reserve the right to quote a higher delivery charge for unusually bulky or heavy items. Prices on our website include VAT at the current rate, which is removed automatically for eligible items once delivery details are entered for orders shipping outside the UK. Responsibility for local taxes and duties in the destination country lies with you. Please check likely import costs in your region before completing your purchase.

Customs & Import Fees

Orders shipped outside the UK, including to the EU, may attract import VAT, customs duty and a carrier handling fee in the destination country. Since 1 July 2021, EU orders are subject to import VAT regardless of value. Customs duty may apply on orders over €150, and the carrier may charge a clearance or handling fee. These charges are set by the customs authorities in the destination country and vary from country to country. They are your responsibility, and we cannot be held responsible for them. We declare the value, weight and contents of your order accurately to our courier at dispatch and submit our customs data electronically to aid clearance. If you are unsure whether charges will apply, we recommend contacting your local customs office before placing your order.

Further information on our warehouse and delivery service can be found in our general website Terms & Conditions.

Returns and Cancellation

If you are a consumer in the UK or EU, you have a legal right to cancel most online orders within 14 days of receiving them, without giving a reason. This is your statutory right of withdrawal under the UK Consumer Contracts Regulations 2013 and equivalent EU law.

To cancel, email us at hello@pelvicrelief.co.uk before the 14 days expire, or use the cancellation form available here. Once you cancel, you must return the goods to us within 14 days. You pay the return cost, and we recommend a tracked, insured service. We will refund you within 14 days of receiving the goods back, using the same payment method you used to order.

By law, the right to cancel does not apply to some of our items:

Goods sealed for hygiene or health reasons cannot be returned once the seal is broken. This covers our intimate devices, supplements and probiotics, lubricants, and microbiome test kits. Returned unopened with the seal intact they are fine; once opened, they cannot be refunded.

The microbiome test is also a service. When you activate a kit and send your sample you are asking the laboratory analysis to begin, and the right to cancel ends once that analysis has started.

None of this affects your rights if an item arrives faulty, damaged, not as described, or unfit for purpose, in which case you are entitled to a repair, replacement or refund.

Beyond these legal rights, as a goodwill gesture we also accept returns of unused, unopened items in their original sealed packaging within 28 days of receipt, with labels attached. Items are inspected on arrival, and we cannot refund any item where the hygiene seal has been broken.

To start a return or cancellation, please email hello@pelvicrelief.co.uk

All orders are subject to acceptance as stated in our general website Terms & Conditions.

You can download a returns form here