Returns Policy

If you wish to return any item for a refund or exchange please do so within 28 days.

Please contact us at hello@pelvicrelief.co.uk and we can provide details of our shipping address.

We do not offer a free returns service and the cost of the return is down to the customer. When returning any items, we recommend that you use a recorded delivery service with a suitable level of insurance.

We do ask all products are returned to us within 28 days of receipt, in a saleable condition.

THE INTIMATE NATURE OF SOME OF OUR PRODUCTS MEAN WE CANNOT ACCEPT RETURNS IF THE PACKAGING PROTECTING THE INDIVIDUAL DEVICES HAS BEEN DAMAGED OR TAMPERED WITH IN ANYWAY. Items will be inspected for damage and if the seal on the protective packaging has been broken we cannot refund the item in question.

– You are required to take reasonable care of items.

– All returns must be in their original condition with the labels attached and in the original packaging. (Goods which are not returned in a saleable condition may be refused a refund or exchange).

All orders are subject to acceptance under Elgenia Health Ltd and pelvicrelief.co.uk standard terms and conditions.

You can download a returns form here