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Shipping & Returns

Shipping & Returns

We currently offer three UK mainland delivery options, please note that the estimated delivery times only apply to items that are in stock. We endeavour to dispatch your order within 24 hours.

Standard Delivery:

Royal Mail Tracked 48 hrs £3.95
All standard deliveries are typically sent using Royal Mail Tracked 48 hrs and are typically charged at £3.95.

Next Day Delivery:

Royal Mail Tracked 24 hrs £5.95
Royal Mail Tracked 24 hrs is delivered Monday-Saturday (excluding Bank Holidays).

Express Delivery:

DHL Domestic Express £9.95
DHL Domestic Express is a fully tracked courier service, delivery will take place between 8am and 6pm Monday to Friday (excluding Bank Holidays).

For our Next Day delivery service, the following conditions apply:

  1. Orders must reach our office by 12 noon the preceding day. Orders received after 12 noon may still be eligible for next day delivery although this is not always possible.
  2. Orders received after 12 noon on Friday, Saturday or Sunday will be delivered on the following Tuesday.
  3. We endeavour to stock all products, however at busy times of the year and occasionally due to suppliers, there may be times when we are out of stock of a product and this will be indicated on the product page with an option to “Pre-order”. Pre-ordered ptoducts will be shipped as soon a stock is received at our warehouse.
  4. All deliveries must be signed for by an adult over 18 years of age. If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature – a card will be left at your address stating where the parcel has been left.
  5. Parcels can be left safe without a signature in a safe place, if requested, but our carriers and Elgenia Health Ltd, will no longer be liable for damaged or missing parcels.
  6. Next day delivery is only available in mainland UK.

We cannot guarantee next day delivery however we will endeavour to reach this target and rarely experience any difficulties. In the event an item is not delivered we shall not be liable to refund the delivery charges.

Signature

Carrier deliveries may require a signature unless we are requested to leave the parcel safe – in this instance as soon as the driver has left the parcel it becomes your responsibility and we are not liable for either damage or missing parcels.

Applicable to some UK deliveries

If there is no one at the address the carriers may attempt delivery to a neighbour. This is an option that can be selected via the courier prior to delivery. If a parcel is delivered to a neighbour a card will be left at your address stating where the parcel has been left. If you do not want your parcel left with a neighbour please indicate this via the couriers website and leave a signed note explaining where the delivery may be left. 

This is done at your own risk. If it is not possible to do this, the parcel will be returned to your local branch for collection by you. A second delivery attempt is available upon your contacting the carrier within 5 working days of receiving the card and arranging this, after this the parcel will be returned to Elgenia Health Ltd, where a subsequent redelivery will be chargeable to you.

International Deliveries

International shipping costs are provided as an estimate only. International shipping costs are calculated according to the value and destination of your goods and will be calculated at the final checkout. We reserve the right to quote a higher delivery charge for orders containing unusually bulky or heavy items.

The prices quoted on our website include VAT at the current rate. The website will automatically remove VAT on eligible items once delivery details are entered for orders being shipped outside the UK. Responsibility for local taxes and duties in the destination country, lie with you the customer. Please check likely import costs due in your local region before completing your purchase.

Customs & Import Fees

Customs clearance charges and fees may be payable on items/goods entering the destination country including the EU from the UK. These depend on the value of the contents. Items sent to the EU are subject to VAT and duties in the EU. The value of goods thresholds are detailed below: 

  • Items valued at under €22 will remain part of the Low Value Consignment Relief (LVCR) Scheme for items sent to the EU and are not subject to VAT or duties until 1 July 2021 (subject to further extension date to be set by the EU).
  • Items sent to the EU over €22 and below €150 may be taxed at the border and may incur a customs clearance/handling fee in the receiving country
  • Items sent to the EU over €150 may attract VAT, customs duties and a clearance/handling fee
  • The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods.
  • The levels and thresholds of charges vary from country to country 

We can’t be held responsible for any customs or import fees your country may charge. We declare the cost, weight and description of the contents to our courier at the time of dispatch and submit our customs data electronically to aid customs clearance. If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

Further information on our warehouse and delivery service can be found in our general website Terms & Conditions.

Returns

If you wish to return any item for a refund or exchange please do so within 28 days. Please contact us at hello@pelvicrelief.co.uk and we can provide details of our return shipping address. We do not offer a free returns service and the cost of the return must be paid by the customer. When returning any items, we recommend that you use a recorded delivery service with a suitable level of insurance.

We do ask all products are returned to us within 28 days of receipt. All returns must be in their original condition with the labels attached and in the original packaging. Due to the intimate nature of some of our products mean we cannot accept returns if the packaging protecting the individual devices has been damaged or tampered with in anyway. Items will be inspected for damage and if the seal on the protective packaging has been broken we cannot refund the item in question.

All orders are subject to acceptance as stated in our general website Terms & Conditions.

You can download a returns form here

Pelvic Relief is the trading name of Elgenia Health Ltd, a company registered in England and Wales under Company Number 09833237 and whose Registered Address is at Upper Brockington, Bredenbury, Bromyard, Herefordshire HR7 4TH, VAT Number 227118426. ®Elgenia Health Ltd, 2025. Pelvic Relief® is a registered trade mark of Elgenia Health Ltd.